Your information

Privacy policy.

This policy explains how JB Kelly Enterprises Pty Ltd handles information when you use TradePouch or contact us.

Last updated 6 October 2026

Who we are

TradePouch is operated by JB Kelly Enterprises Pty Ltd, ABN 86 702 971 239, ACN 702 971 239, Australia. Contact support@tradepouch.com.au with privacy questions or requests.

What we collect

Provide only information you have authority to use and share, including information about customers or other people.

How information is used

We use information to provide your account and workspace, save and retrieve your work, deliver optional AI assistance, manage subscription access, respond to support requests and protect the service. Some information is needed to provide the feature you request. For example, an email address is needed for an account and a question must be shared with the AI provider to obtain an AI answer.

Storage and service providers

Supabase provides account authentication, database and file storage. App records are associated with your signed-in account. Working drafts, cached files and preferences may also remain on your device.

OpenAI processes the content sent through optional AI assistance. Research can involve relevant search queries and retrieved web sources.

Resend sends account emails, including email confirmations and password-reset messages, on our behalf. It processes the recipient email address, message content and delivery information. These messages are sent from accounts@notify.tradepouch.com.au. Open and click tracking are not enabled for these account emails.

Apple processes App Store subscription payments. We receive information needed to verify access; we do not receive your full payment-card number.

VentraIP hosts our support email. Information you email us is processed through that mailbox service. This website is hosted through OpenAI Sites and its infrastructure providers. They may process technical request information, such as IP addresses and browser details, to deliver and secure these pages. We have not added advertising trackers, analytics scripts or contact forms to this website; contacting support opens your email app.

Your control over AI sharing

Before the first AI request for your account on a device, TradePouch asks permission to send your question, included conversation context and selected attachments to OpenAI. Other job or customer records are not automatically included.

You can withdraw permission in More → Privacy. This stops future requests from that account on that device; it cannot recall content already sent. Saved conversations remain associated with your account until deleted through supported app actions or account deletion.

Our AI requests ask OpenAI not to store responses as retrievable Responses API objects. Security and abuse-monitoring retention may still apply. This is not a promise of zero retention.

Where information is processed

TradePouch’s Supabase project is configured in Sydney, Australia. Our account-email sending region is Tokyo, Japan. This does not mean all email data is stored or processed only in Japan. Some providers and their subprocessors may process information outside Australia, including in Japan and the United States. Their locations and processing arrangements are described in the provider policies linked below.

Sharing and disclosure

Information is shared with providers to operate the requested features and may be disclosed when required by law. When you export a document or share content through another app, you control that action and the recipient. The current app does not include an advertising-tracking integration.

Retention and deletion

Workspace information is retained to provide your account until you remove it through supported app actions or delete your account. Archived records remain stored until permanently deleted. Email content and delivery records held by Resend are subject to its retention arrangements. Deleting your app account does not automatically erase email-provider records or messages already delivered to your inbox. Support correspondence and security records may be retained to resolve requests, protect the service or meet applicable obligations.

Use More → Account → Delete account to request account deletion. After processing completes, account-owned active and archived app records and stored files are removed from active service storage. Copies you exported or shared elsewhere are not automatically removed. Any provider backups and security records are subject to that provider’s retention and deletion arrangements and may not be erased at the same time as active records.

Account deletion does not cancel an Apple subscription. Cancel it separately through your Apple account settings. Keep your own copies of records you need.

Access, correction and complaints

You can edit supported details and export supported documents in the app. For other access, correction or deletion requests, email support@tradepouch.com.au. We may need to verify your identity before providing account information or making changes.

To raise a privacy complaint, describe your concern and the outcome you seek. We will investigate and respond. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner.

Provider policies

Policy updates

We will update this page when our information-handling practices change.