TradePouch support
Let’s sort it out.
Help with your account, your workspace or something that isn’t working as expected.
Email us directly
Include your app version, device model and a short description of what happened. Screenshots can help; remove private customer details first.
Never send your password, sign-in codes or full payment-card details.
Signing in or resetting your password
Use the password-reset option on TradePouch’s sign-in screen. Check your junk folder and use the most recent reset email. If you still cannot get in, contact support from your account email address.
Subscriptions and billing
For an Apple subscription, open your device’s Settings, tap your name, then Subscriptions. Apple manages billing, renewal and cancellation. Deleting TradePouch or your account does not cancel an Apple subscription.
Apple’s subscription cancellation guide · Request a refund from Apple
Deleting your account
In TradePouch, open More → Account → Delete account. Export any records you need to keep first. Once deletion completes, your account-owned app records and stored files are removed from active service storage.
If you cannot access the app, email support with the subject “Account deletion”. We may need to verify that you own the account before acting. Do not include a password or identification document in your first email.
AI answers and code references
If an answer or diagram appears incorrect, include the question and the source link where possible. Verify requirements against the relevant authority or licensed standard before using them on a job.
Privacy requests
Contact the same support address to request access, correction or deletion, or to raise a privacy concern. Read our privacy policy for how information is handled.
About TradePouch
TradePouch is operated by JB Kelly Enterprises Pty Ltd.
ABN 86 702 971 239 · ACN 702 971 239
Australia